Northamptonshire Healthcare NHS Trust, which provides community physical and mental health service to over 700,000 Northamptonshire residents, handed responsibility for its payroll and pension administration functions over to Equiniti in 2010. Consisting of combined weekly and monthly payrolls serving over 4,000 staff and with a legacy of two abortive outsourcing contracts, quality of service and the level of control placed on payroll activity were key issues for Northamptonshire Healthcare.

With a focus on operational credibility, members of Northamptonshire Healthcare’s
procurement team spent a day at Equiniti’s HR and payroll division in Belfast, assessing the company’s capabilities and processes as part of the tender process. Impressed with the organisation’s procedures and carefully configured team layout, the Trust selected Equiniti as its new payroll provider.

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